Frequently Asked Questions for Learners

The national minimum wage is subject to change and changes each year in April. For the latest figures please click the link https://www.gov.uk/national-minimum-wage-rates

Apprentices should work for a minimum of 30 hours per week, with a maximum of 40 hours per week. If you feel you are being mismanaged or treated unfairly, please do not hesitate to contact us for further help and support.

Yes, please follow the link to enquire about a NUS student discount card. https://www.apprenticeextra.co.uk/

As we are an online education provider, access to a computer/laptop/tablet is required. We use the APTEM cloud based system to access, upload and share all information. Once you have been accepted onto the programme, we will provide you with your own credentials to access the APTEM system and begin your journey on your chosen course.

No, with Football Family you do not have to attend a college. We provide experienced skills coaches who support you with our APTEM cloud-based system, meaning that learners are not confined to a classroom environment. This allows more autonomy and flexibility around when you study and develop your practical skills in your chosen organisation. 

Don't worry! If for any reason you do not obtain your predicted results or cannot provide proof of exemption, we will do everything we can to help. Our dedicated staff will help you to obtain the equivalent grades in Functional Skills alongside your course.

We only require you to do the functional skills section of a course if you have not achieved the desired results needed, or if you cannot provide evidence of your grades. If you have achieved and provided evidence, then you will not be required to complete any functional skills along side this.

(Please note that GCSE's in Maths & English at C or above or the equivalent L2 in Functional Skills will ensure that you are exempt from doing Functional Skills alongside your course.)

Our APTEM system is accessible from home and is easy to use. With the credentials provided to your child, you are able to access the system and see their progress yourself from the comfort of your own home.

If there is any additional help required, please do not hesitate to contact us. We are always happy to help and all of our contact information can be found on the contact us page. 

For any issues regarding your tutor please contact us with all information and evidence as to why you are unhappy so that we can try to reassign or resolve the issues at hand.

Here at Football Family we have a zero tolerance policy for bullying and harassment. For any safeguarding issues please contact our safeguarding office Hayley Barrett. You can find all of her contact information at the bottom of the page on the link to or safeguarding page. 

If you are dissatisfied with our services in any way, please email info@footballfamily.org.uk

Alternatively, you can call us on 01226 758664 or write to us at:

Football Family LTD.

Manvers House, 

Pioneer Close, 

Wath-Upon-Dearne, 

Rotherham, 

South Yorkshire, 

S63 7JZ.