Frequently Asked Questions for Learners

The national minimum wage is subject to change and changes each year in April. For the latest figures please click the link https://www.gov.uk/national-minimum-wage-rates

Apprentices should work for a minimum of 30 hours per week, with a maximum of 40 hours per week. If you feel you are being mismanaged or treated unfairly, please do not hesitate to contact us for further help and support.

Yes, please follow the link to enquire about a NUS student discount card. https://www.apprenticeextra.co.uk/

As we are an online education provider, access to a computer/laptop/tablet is required. We use the APTEM cloud based system to access, upload and share all information. Once you have been accepted onto the programme, we will provide you with your own credentials to access the APTEM system and begin your journey on your chosen course.

With Football Family you do not have to attend a college. We provide experienced skills coaches who support you with our APTEM cloud-based system, meaning that learners are not confined to a classroom environment. This allows more autonomy and flexibility around when you study and develop your practical skills in your chosen organisation. 

Don't worry! If for any reason you do not obtain your predicted result and unfortunately do not qualify for your chosen programme, we will do everything we can to help. Our dedicated staff will reassess your situation and try our very best to get you onto a suitable programme. 

We only require you to do the functional skills section of a course if you have not achieved the desired GCSE results needed. If you have achieved and provided evidence of the desired GCSE results for your course, then you will not be required to complete any functional skills along side this.